Stanley R Harris Ltd privacy policy

This privacy policy sets out how Stanley R Harris Ltd uses and protects any information that you give Stanley R Harris Ltd  when you use this website.

Stanley R Harris Ltd  is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Stanley R Harris Ltd  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15/5/14.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
•  In the event of an unpaid account or disputed account, we will instruct our appointed debt recovery agents/solicitors to proceed with the necessary course of action to retrieve any monies due to our Company without prior consent from the customer. Only information held that is relevant to the matter in hand will be passed to our appointed third party agents.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at esales@stanley-r-harris.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Stanley R Harris Ltd, 24-40 Seaward Street, Glasgow, G41 1HL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Website disclaimer & liability

The material and information contained on this website are for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or other decisions. Whilst we endeavour to keep the information up to date and correct, Stanely R Harris Ltd makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Stanley R Harris Ltd accepts no responsibility for any loss which may arise from reliance on any information contained on this website or any other sites linked from this site. You agree that Stanley R Harris Ltd is excluded from all liability of any kind arising from any third party content or information on or linked from this site. Any reliance you place on such material is therefore strictly at your own risk.

You acknowledge that use of the Internet is not guaranteed to be continuous or error free. Stanley R Harris Ltd shall not be liable for damage, costs or loss arising from events outside its control including without limitation flood, fire, theft, power outage, terrorist attack, loss or interruption of communications service, or strike. Stanley R Harris Ltd shall also not be liable for any indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts or use of money.

Subject to any express exclusions of liability in these Terms of Use or any liability that is not capable of being excluded by law, the liability of Stanley R Harris Ltd and any of its group companies, officers, directors, employees, contractors or agents, for all losses incurred by you or a third party resulting from the use of, or inability to use, the website is limited to £500.

If your use of material on the website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs of such.

Nothing in these Terms of Use shall affect your statutory rights.

Copyright notice

This website and its content is copyright of Stanley R Harris Ltd - © Stanley R Harris Ltd 2014. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system

Warranties

All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the e-mail address or fax number shown below within 7 days.
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the e-mail address or fax number shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.

Product Images

Product images are for illustration purposes only.

Returns Policy

Your right of cancellation

• You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
• To exercise your right of cancellation, you must give written notice to Stanley R Harris Ltd by letter or via email (esales@stanley-r-harris.co.uk), giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
• If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Stanley R Harris Ltd at your own cost. The goods must be returned to the address given on our VAT receipt/invoice. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
• Once you have notified the Stanley R Harris Ltd that you are cancelling the contract, then Stanley R Harris Ltd will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
• If you do not return the goods as required, Stanley R Harris Ltd may charge you a sum not exceeding the direct costs of recovering the goods.
• You do not have the right to cancel the contract if the order is for consumable goods which, by their nature, cannot be returned or sealed items unsealed by you